General Shipping Information
We offer FREE Priority Mail Service on orders of $75.00 or more* in the Continental US. For orders less than $75.00, a $9.95 small order shipping & handling charge will apply and your order will be shipped by USPS Priority Mail. We reserve the right to cancel back-ordered items that total less than $20.00. You may re-order any back-ordered items at www.just-thomas.com. This information will be reflected on your invoice. Orders placed before 12:00 PM may go out the same business day. Most orders are generally shipped within 24-48 hours and should arrive within 2-3 business days.
*Depending on the size and weight of your shipment, we may ship United Parcel Service (UPS). Free shipping does not apply to oversized shipments such as play tables, playboards or large sets. In most cases, these items will be marked "additional shipping charges apply". Free shipping applies only to orders shipped within the 48 contiguous United States.
Rush Delivery Services**
For an additional $24.95 charge, your order can be shipped by UPS Second Day Air and should arrive 2-3 business days after shipping. After careful consideration, we've decided to cancel our Next Day Air Service.
*Most orders less than $75.00 are shipped by USPS Priority Mail and should arrive within 2-3 business days with Regular, Ground shipping charges. However, if your order totals more than $75.00, we may decide to ship Parcel Post. If you need your order in a hurry, we suggest adding a Rush Delivery Service to your order so it is guaranteed to arrive quicker than normal shipping times.
** Most oversized items are shipped direct from the manufacturer, therefore, rush delivery services are not available for all oversized shipments. Please call toll-free 1-866-MY THOMAS (1-866-698-4662) to verify rush delivery on large orders. WE RECOMMEND PLACING YOUR ORDER TO ALLOW AMPLE TIME FOR DELIVERY – WE CANNOT GUARANTEE THAT EVERY ITEM WILL BE IN STOCK AND READY FOR NEXT DAY SHIPMENT.
Shipping to Canada
- Less than $75.00 - $9.95 + 20% of order total.
- Over $75.00 - 25% of order total
 Shipments to Alaska and Hawaii
Products shipping to Alaska and Hawaii are shipped by US Priority Mail.
Post Office Boxes, APO / FPO
Addresses
We will ship in stock items to Post Office Boxes, APO / FPO addresses and use USPS Priority Mail as the shipper.
Multiple Address Shipping
We will ship to multiple addresses, however, shipping charges will apply for
each shipment less than $75.00.
NOTE: If your order requires additional shipping charges due to size, weight, volume, etc., we will contact you via e-mail or telephone prior to shipment of your order for your approval.
How to Place Your Order
By Phone - Call toll-free 1-866-MY THOMAS (1-866-698-4662). We accept Visa, MasterCard,
American Express and Discover credit cards.
By Fax - For your convenience, you can fax your credit card order to us,
24 hours a day, 7 days a week to (630) 736-0542.
By Internet - For your peace of mind, we provide secure on-line ordering.
By Snail Mail - Simply mail your check or money order along with a list
of the item(s) you are ordering to:
Just Thomas, Inc.
519 S. Bartlett Rd.
Streamwood, IL 60107
Sales Tax
Any orders delivered to an Illinois address will be charged 10% Sales Tax.
Orders delivered to all other states will not be charged sales tax.
Order Cancellations
For any orders that are cancelled after the items have been shipped or are
refused at time of delivery, customer is responsible for both outbound and
return shipping and handling expenses.
Return Policy
We accept returns on unopened merchandise within 30 days of purchase. Please
send your return in a well packed shipping box (no envelopes please) and ship
prepaid and insured to:
Just Thomas, Inc.
519 S. Bartlett Rd.
Streamwood, IL 60107
Please tell us why you are returning the item and tell us whether you would like
an exchange or if you prefer a credit. Shipping charges are not refundable.
Customer is responsible for both outbound and return shipping charges. If you
request a refund, we will refund the cost of the product only (less the outbound
shipping charges). No restocking fee is charged if the items are returned in
perfect condition with the original packaging and paperwork. (This includes all
inner and outer shipping cartons.) Products returned damaged, with missing or
damaged packaging, and/or missing parts, or after 30 days will be charged a
restocking fee that will vary from 15% up to the full purchase price. Once the
item is received and is inspected for use and/or damage, applicable credit will
be issued to the customer's credit card. (If order was paid for by check or
money order, a refund check will be mailed to the customer.) Customers should
allow 30 days for a refund to appear on their credit card statements or for
refund checks to be mailed.
After 30 days, items are covered by the manufacturer's standard warranty.
Damaged or Defective
Merchandise
If your package shows signs of external damage, refuse the delivery. When the
shipment is returned to us, we will send you a replacement. If you receive
defective or incorrect merchandise, please contact our customer service
department immediately at 866-698-4662 to make arrangements for a replacement.
Safe Shopping Guarantee
We guarantee that every online transaction you make at Just Thomas, Inc. will be
100% safe. We use the latest encryption technology to keep your personal
information safe and private. Your order information - including your name,
address, and credit card number - is encrypted using a secure server for maximum
security. This means you pay nothing if unauthorized charges are made to your
credit card as a result of shopping at our online store. Under the Fair Credit
Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent
charges. If your bank does hold you liable for any of this $50.00, we will cover
the entire liability for you, up to the full $50.00. We will only cover this
liability if the unauthorized use of your credit card resulted through no fault
of your own from purchases made while using our secure server. In the event of
unauthorized use of your credit card, you must notify your credit card provider
in accordance with its reporting rules and procedures.
We Respect Your Privacy
Your name and all other related information will be kept strictly confidential.
We do not sell or rent our mailing list or exchange names with other businesses.
For further information, please see our Privacy Policy.
|
